Privacy policy

This policy covers what Proxara collects through its website at proxara.ai, the sandbox at restructure.proxara.ai and the demo at demo.proxara.ai. It does not cover a customer’s install of the product. An install runs in the customer’s own environment, Proxara receives nothing from it, and it runs under a signed agreement; the rest of this Trust Center describes it.

Who we are

Proxara Inc., 28 Geary Street, Suite 650, San Francisco, CA 94108. For anything in this policy, write to privacy@proxara.ai.

The website

Before you consent, it collects nothing. When you open a page, no analytics runs and no request goes to a third party. The fonts are served from our own site, and the web server keeps no access log. Our hosting provider, named in Sub-processors, may keep the short-lived connection records it needs to run its network.

After you consent, one analytics tool. If you choose "Allow analytics" in the notice, the site loads Google Analytics 4, provided by Google LLC, with its advertising signals denied: no advertising storage, no advertising user data, no advertising personalisation. What remains is page-level measurement: which pages are opened, in what order, from what kind of device and browser, and the approximate region Google derives from the connection. We use it only to understand which pages matter to the people who read them. We do not use it for advertising, we do not combine it with other data, and we do not sell or share it. Google processes it under its own terms, and sets its cookies only after you consent.

The report form. On the servicer pages, the report form sends us your company name, your work email address and, if you give them, the states you foreclose in most. A person reads it and sends the report to that address. We keep the request for as long as we need to send the report and keep a record of our correspondence. A hidden field that only automated submissions fill in lets us discard them.

The sandbox

The sandbox lets you work sample loans in Proxara’s own environment.

• As a guest, you work the sample loans only. We don’t know who you are, and you can’t add a file of your own.
• Signed in, by invitation with your work Microsoft account, we receive your name and work email address from Microsoft and keep a record of the loans you open and what you do in them, to run the sandbox and answer you.
• A file of your own is redacted in your browser before anything leaves your computer. Names, Social Security numbers, account and loan numbers, phone numbers, email addresses, dates of birth and street addresses are replaced with stand-ins, and the table of stand-ins stays in your browser. What reaches the sandbox is the redacted copy.

The sandbox is not the product, and real borrower files belong in a customer’s own install. Write to privacy@proxara.ai to have your account and everything you added deleted.

The demo

The demo plays a recorded loan with sample borrowers. It asks for nothing and collects nothing about you beyond the connection records our hosting provider keeps.

No borrower data

None of the three asks for loan or borrower data. The website has no place to put a loan file and no field for a borrower’s name, a property address or a loan number. If you send any of that to us anyway, we delete it and tell you.

Cookies and storage

The website sets no cookies of its own. It keeps two entries in your browser’s storage: pxr-consent, which records your analytics choice so the notice doesn’t return on every visit, and a flag set when you close the notice without choosing, which lasts until you close the browser. Google Analytics sets its own cookies only after you consent. The sandbox keeps your sign-in and, for a file of your own, its table of stand-ins in your browser.

Withdrawing consent

Open "Cookie preferences" in the site footer and choose "Decline". Your choice takes effect on the next page you load, and Google Analytics is not loaded again. Clearing your browser’s storage for proxara.ai also removes your choice and brings the notice back.

Your rights

If you are in California, you have the right to know what personal information we hold about you, to have it deleted, to have it corrected, and to opt out of its sale or sharing. We do not sell personal information and we do not share it for cross-context behavioural advertising. We will not treat you differently for exercising a right.

If you are in the United Kingdom or the European Economic Area, you have the rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to your supervisory authority. Our basis for analytics is your consent. Our basis for the report form and the sandbox is our legitimate interest in providing what you asked for and, where you asked about working with us, the steps needed before a contract.

To exercise any of these rights, write to privacy@proxara.ai. A named person answers, and we may ask for enough information to confirm the request is yours.

Children

The website, the sandbox and the demo are written for people who work in mortgage lending and servicing. They are not directed to children, and we do not knowingly collect information from them.

Changes

When this policy changes, the date at the top changes with it, and a change to what is collected is described in plain words in the new version.

Contact

privacy@proxara.ai, or Proxara Inc., 28 Geary Street, Suite 650, San Francisco, CA 94108.