Trust Center
Where Proxara runs, what it holds, who can reach it, and the documents a security review asks for.
Updated 2026-10-16
Proxara works a loan file from the first document to approval in DU or LP while the loan officer makes the decisions. It is installed by the lender’s own IT inside the lender’s own Azure subscription, or on the lender’s own servers, and it runs there. Borrower files never reach Proxara. This Trust Center describes the install as it is built to run, for the people who review it.
At a glance
| Topic | How Proxara handles it |
|---|---|
| Where it runs | Your own Azure subscription, or your own servers |
| Tenancy | Single tenant. One install per lender, shared with no one. |
| Proxara’s access | None. No account, credential, role or standing access. |
| Document reading | A private model on your GPU, with no route to the internet |
| Encryption at rest | AES-256, under keys in your own Key Vault |
| Encryption in transit | TLS 1.2 or higher on every connection |
| Sign-in | Your Microsoft Entra ID, with your MFA and conditional access |
| Logging | Every view, export and deletion, by person, in your tenant |
| Retention | Deleted when the loan officer closes the loan, or after 90 days untouched, a number your shop sets |
| Telemetry | None |
| Updates | Signed releases, verified in your environment before they run |
| Sub-processors | None for borrower data |
| SOC 2 | Not held yet |
Where to start
- An IT or security lead: the security overview, the same two pages as the PDF.
- A security reviewer: Architecture, then Every connection and Access and logging.
- Compliance: the FTC Safeguards Rule, element by element.
- Anyone with a question: Security questions, answered in the open.
Documents
| Document | What it is | How to get it |
|---|---|---|
| Security overview | Two pages for your IT and security lead | Download the PDF |
| Infrastructure as code | The Bicep templates the installer deploys, to read before anything runs | Request it |
| Software bill of materials | Every component and version in the current release | Request it |
| Mutual NDA | For anything your team wants to review under NDA | Request it |
| Installation | What the installer checks and creates in your subscription | Read it |
| Deployment guide | The administrator’s copy, stage by stage | Read it |
Contacts
- Security: security@proxara.ai, for a security question or to report a vulnerability.
- Privacy: privacy@proxara.ai, for anything about personal information.
- Everything else: support@proxara.ai.
Proxara Inc., 28 Geary Street, Suite 650, San Francisco, CA 94108.